Shipping & Returns

Shipping:

Merchandise in most cases are shipped by UPS Ground except Alaska, Hawaii, military bases and US territories. Shipping costs for the above exceptions may be extra and are not included in the shipping cost listed for the auction.
  • We do not ship to PO Boxes. We must ship to physical addresses, if paying by credit card, we must ship to billing address.
  • Shipments usually leave our warehouse between 7-14 days from payment receipt. Processing payments and packaging take time, so please allow the time. Shipments can be expedited for an extra handling fee, please call for details. We almost never ship overnight.
  • Handling cost is included in the cost of shipping. Extra packing materials, boxes and labor are used to safely send out packages.
  • Multiple small items can be sent together. One small and one large item may be sent together. Two big items will ship separately. Please email us with the items you intend to buy to see how we will ship. Items will not ship together if payments are not received together.
  • Upon request we will provide delivery confirmation number (USPS) or tracking number (UPS) for shipments. Requests can be made 5 days after payment (credit card or online) and 10 days if payment is mailed.
  • Refused or undeliverable shipments will not be granted a refund. Returned shipments will be held until a $10 handling fee and funds to cover re-shipping are paid. If during a UPS shipment, an address change occurs through no fault of our own, we expect you will honor a $5 charge (charged to us by UPS).


International Shipping:
  • Your Shipping will be RECALCULATED and sent for your approval before you are charged for your order.
  • The buyer is responsible for all customs and duties. Shipments to Canada are shipped UPS or USPS. We prefer to ship UPS because it is traceable and more economical than USPS Express mail.
  • Shipments outside the US (except Canada) are usually shipped US Express mail with insurance and signature requirement. We are unable to supply a tracking number with a USPS surface or airmail shipment since USPS does not provide such service. If item is lost or damage through this route it might take up to 30 days to file claim and all buyer agree to settle such claim with USPS.


Shipping Problems: Circumstances can exist to delay a shipment, which are covered in the following section:
  • The customer is responsible for arrival of shipment once shipment leaves our warehouse. If the carrier leaves the package at the door and it is lost or stolen, we cannot do anything about it. If you would like your package sent as "restricted delivery", where a signature is required, please inform us so we can do that when we ship it. The carrier imposes an additional cost (usually $2-$3).
  • UPS does not need a signature to deliver packages. At their option, they can leave a package at a door and it is considered delivered. We consider it delivered as well. The occurrence of lost or stolen packages has been so low, that it usually is not a problem, but we feel we should inform you to disclaim our liability in case your neighborhood or building has a problem with this.
  • If an order is lost in transit, we will file the forms to get a refund. Once we know we will be paid, we will ship another product. We will not ship before this since sometimes the package arrives to you and we end up sending you two shipments and the carrier won't reimburse us. Previous problems have required us to create this policy. You agree NOT to leave us negative feedback if such a condition exists.
  • We make every effort to have in stock what you order, but if and item is back ordered, we will let you know as soon as possible.


Exchanges / Replacements: ALL returns shipping fees must be prepaid. We will not accept COD returns. (This is part of the risk buyer must encounter with most mail order type business) Shipping Fees are not reimbursed.
  • For exchanges or replacements, it is necessary that we must first receive the merchandise. We must examine the defective merchandise.
  • ALL items returned to us must have Return Authorization issued by us. The Authorization is valid for 7 days from issue date. Please contact us by phone or email to request Authorization number and return instructions.
  • Exchanges are allowed within 30 days of purchase and only for defective items. It is offered after professional installation help has been sought. Defective items can be returned for replacement subject to the all of below. . .


Returns and Warranties restrictions and the following:
  • NO RETURNS ON ELECTRICAL ITEMS
  • Merchandise must be return with original packaging, documentation, etc.
  • Special Order items will NOT be canceled, exchanged or returned.
  • Merchandise cannot be damaged during installation.
  • Returns that are found to be defective will be subject to a $10 handling charge. All non-product charges such as shipping, transaction cost, and insurance are not refundable. If you want the item returned, you must pay all return shipping and handling charges.
  • Some products may vary slightly due to lighting, picture angles, or alternate manufacturers. Most products would not be affected except for gauges, which may have variations in font, mph or tachometer settings. You agree to these terms by conducting the transaction. If you have questions, please contact us.
  • Returning products that are not ours is an act of fraud. Some products contain hidden security devices that do not affect merchandise performance or appearance.
  • If a suitable replacement cannot be made within 3 weeks, your money will be refunded less shipping costs.
  • If we make an error and ship you the wrong item we will replace the item after it has been shipped back to us. It does not happen too often. We will only ship back once we receive the item and can inspect it to make sure everything is in order. Since we have encountered people taking advantage this situation we decided to use stricter methods. We have found in the past that the customer damaged items that were not ours.
  • Any Return items WILL be charged a 20% restocking fee no matter.
  • Any order canceled before it is shipped will be charged a 5% fee no matter, if the order has not been charged no fee will apply.


RESTOCKING FEE OF 20% WILL BE CHARGED FOR ALL RETURNS, AND RETURNING PRODUCTS MUST BE IN BRAND NEW NEVER USED CONDITION, OTHERWISE THE RETURN (s) WILL BE REFUSED.

IN ORDER TO RETURN ANY ITEM(S). PLEASE CONTACT ROAD RACE MOTORSPORTS INC. FOR AN RMA AUTHORIZATION NUMBER BEFORE SENDING ANY ITEMS TO US OR YOUR PACKAGE WILL BE REFUSED.

NO RETURNS OR REFUNDS AFTER 30 DAYS OF ORDERING
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